Policy

BOOKING AND RENTAL PERIOD

Generally, rates are quoted for a one-day, single-use event. All charges are for time out use whether used or not. Prices and policies are subject to change. 

  • To book a rental, a 50% down payment of the total charges is due.
  • The remaining balance is due at least 1 week before the event.
  • If you add to the order additional down payment amounts may be needed.
  • Payments can be made with credit card, cash, Venmo, or Zelle. 

CREDIT CARD AUTHORIZATION

Subject to such limitations as may be set forth in applicable law, you irrevocably and unconditionally authorize us to immediately submit for payment on the credit card (if any) you have provided us all charges for rent, delivery and/or installation, damages or lost goods, or additional charges coming due under this policy, and you agree to indemnify, defend and hold harmless Daydream Party Rentals with respect to the same.

CANCELLATIONS

  • Cancellations within 48 hours of the Booking Date will be charged the full rental. Additional charged may apply if the order has been loaded and/or in route
  • Cancellations made 14 days or more prior to the Booking Date will be charged half of the rental.
  • Cancellations made within 14 days of the Booking Date will be charged 75% of the rental.
  • Cancellation on special order items is not refundable.
  • Tent rentals cancelled 90 days or more prior to the Booking Date will receive a full refund.
  • Tent rentals cancelled less than 90 days prior to Booking Date will be charged half of the tent rental.
  • Tent rentals cancelled within 7 days of the Booking Date will be charged the full rental.

LATE RETURN

You agree to return the rentals during our regular store hours, upon termination of the rental period. If not timely returned, you shall pay an additional charge of 1/3 of the daily rate for each
day the rentals are retained beyond expiration of the rental period. Additional day charges will also apply.

BROKEN, DAMAGED, AND MISSING RENTAL ITEMS

The customer is responsible for the rental equipment while in their possession. Be sure the rental equipment is secured when not in use and protected from the weather. Notify us immediately if you find something damaged or missing when it is received. Damaged equipment will result in a fee of double the cost of the initial equipment value.